Contact and Terms

Red Telephone Boxes

Contact

Please contact me via email to discuss or book a tour:

caroline.piper@yahoo.co.uk

Please include your name, contact information, preferred date for the tour, group size and if you are interested in a tailor-made tour or a private group tour (of one of my themed tours, neighbourhood walking tours or museum / gallery visits)

I will respond within 48 hours.

Rates (for tailor-made tours):

From 1 April 2017: my rates are £160 for a half day tour (up to 4 hours) and £260 for a full day tour (up to 9 hours)

From 1 April 2018: my rates are £165 for a half day tour (up to 4 hours) and £270 for a full day tour (up to 9 hours)

Plus a £10 admin fee where appropriate (this typically applies to first time direct clients and contributes towards the time and costs incurred in communication and tour organisation.  It typically does not apply to travel trade or regular clients)

For extended days (more than 9 hours) I will quote separately.

I am happy to design extended itineraries (more than 2 days) for which I will provide detailed itinerary planning and assist with tickets.  In these circumstances I will charge a tour planning fee (usually 10-15% of my guiding fee).  

Booking

Confirmation of the booking is by email, once dates and tour are mutually agreed

Cancellation Charges:

Cancellation 10 days or less before the tour – 50% of agreed fee

Cancellation 4 days or less before the tour – the full fee is payable

Payment

I will invoice you 14 days before the tour.

Payment can be made by cash, cheque or securely via paypal 

For payments via paypal, I will send you an invoice and a secure payment request by email.  It is quick, easy and secure to respond (you do not need a paypal account)

Payment should be received in full 4 days before the tour (unless otherwise agreed)

In the case of extended tours, a non-refundable 20% deposit will normally be required to secure the booking.  If so, this will be confirmed via email.