Contact and Terms

Red Telephone Boxes

 

Contact

Please contact me via email to discuss or book a tour:

caroline.piper@yahoo.co.uk

 

Please include your name, contact information, preferred date for the tour, group size and if you are interested in a tailor-made tour or a private group tour (of one of my themed tours, neighbourhood walking tours or museum / gallery visits)

I will respond within 48 hours.

 

Rates (for tailor-made tours):

FOR TRAVEL TRADE: From 1 April 2018: my rates are £165 for a half day tour (up to 4 hours) and £270 for a full day tour (up to 9 hours).  From 1 April 2019: my rates are £170 for a half day tour (up to 4 hours) and £278 for a full day tour (up to 9 hours)

FOR DIRECT CLIENTS: I charge a small supplement to contribute towards the time and costs incurred in communication and tour organisation.  

From 1 April 2018: my rates are £175 for a half day tour (up to 4 hours) and £280 for a full day tour (up to 9 hours).  From 1 April 2019: my rates are £180 for a half day tour (up to 4 hours) and £290 for a full day tour (up to 9 hours)

Longer tours

For extended days (more than 9 hours) I will quote separately.

I am happy to design extended itineraries (more than 2 days) for which I will provide detailed itinerary planning and assist with tickets.  In these circumstances I will charge a tour planning fee (usually 10-15% of my guiding fee).  

Private Group Tours

Private group tours (usually booked by British cultural, educational or social groups) last approx 2 hours and include my walking tours and museums / galleries tours.  Cost £10 per person (concessions £9) with a minimum group size of 15 to make the tour viable and a maximum group size of 20 (museums/galleries) or 25 (walking tours)

Booking

Confirmation of the booking is by email, once dates and tour are mutually agreed

Cancellation Charges:

Cancellation 10 days or less before the tour – 50% of agreed fee

Cancellation 4 days or less before the tour – the full fee is payable

Payment  (for direct clients)

I will invoice you 14 days before the tour.

Payment can be made by cash, cheque or securely via paypal 

For payments via paypal, I will send you an invoice and a secure payment request by email.  It is quick, easy and secure to respond (you do not need a paypal account)

Payment should be received in full 4 days before the tour (unless otherwise agreed)

In the case of extended tours, a non-refundable 20% deposit will normally be required to secure the booking.  If so, this will be confirmed via email.